If a group session is cancelled by GrowTennis coaching staff, then firstly we will look to run a ‘make up’ session during one of the buffer weeks within the calendar. If you are unable to make this, you are welcome to attend an alternative session within the programme. 

If the player is suffering from a long term injury/illness that prevents them from attending of a significant period then (at the discretion of GrowTennis Management) we may be able to pause your membership payments until the player is able to return. 

PLEASE NOTE: This will not be the case for minor/injuries/illness. In this case (subject to availability) we will offer the player a chance to attend alternative sessions to make up for any missed.

Payments will be pro-rated for the first month you book, direct debits will be taken on the 1st of each month subsequently. Direct Debits will pause in August (you don't have to do anything!). 

Payment for adult sessions and individual lessons will be taken via card contactless payment post session. 

Once the payment details have been set up for the group coaching plan, you will be able to visit the ‘schedule’ section and click on the session(s) you want to attend. Each session will tell you how many places are available. All you do is click on the session(s) you would like to attend and select ‘Reserve’ and you will automatically enrol you on subsequent lessons. Please assume your place is secured unless you hear otherwise. 

No problem. Just let us know which lesson you would like to change and as long as there is availability in your desired lesson we will make the change for you.

If you’d like to cancel your coaching plan then all you need to do is to let us know by email (mark.growtennis@gmail.com) with a minimum of 30 days written notice. Providing that this notice period is given, we will cancel your direct debit and you will not be charged for the following month.

If you decide to sign up a coaching plan again within 6 months of cancelling then a rejoining fee of £25.00 will be charged prior to attending lessons.

Rather than a recurring monthly payment, holiday camps and tournaments can be purchased as a card payment.

No. We have rackets and equipment that you can use during the session. Do bring a drink though!

Great! We will be in touch with you after the trial and can upgrade you onto your preferred coaching plan at any point.

You can cancel your direct debit at any point with 30 days written notice by emailing us.

Unfortunately not. Our costs are worked out based on our coach:player ratios in each group. Therefore, each player signed up has to pay for that place on the course. This allows us to keep our costs lower for everyone.

As per the Terms and Conditions, if sessions are cancelled due to inclement weather, we will run ‘make up’ sessions. If you are unable to attend these, you can attend an appropriate alternative session within the programme. 

Please assume all sessions are on unless you hear otherwise, if you choose not to attend on doubtful days then you risk missing the class if it takes place. 

Yes! You can join coaching at anytime during the year. Just register your account, pick the appropriate membership and book onto a session!