GrowTennis Terms & Conditions
Last Updated: March 2025.
The following are the Terms and Conditions of Service for GrowTennis (GrowTennis). All customers are required to accept these Terms and Conditions of Service prior to participation in all GrowTennis sessions
GrowTennis may, from time to time, review and update these Terms and Conditions, and reserves the right to amend or introduce any rules necessary to ensure the safe and efficient operation and financial viability of its facilities and programmes.
Sessions
Sessions are available according to times stated in the GrowTennis booking system.
Sessions and instructors are subject to change with no prior notice.
We reserve the right to refuse entry to a session or advise a more appropriate session/course if any participant is found not to be of the correct age/ability, or is unable to complete a session/course due to being in the incorrect age/ability group.
Booking into sessions
Members may book a place on GrowTennis sessions for themselves or their child up to 7 days in advance.
Members will use GrowTennis’ booking system in order to book their place on a particular session. No other methods will be considered as acceptable forms of booking.
If there are no bookings on a particular session 24 hours before the start time of that session, then GrowTennis reserves the right to cancel the session.
If we do not reach a minimum number of participants, we will offer a merge with another session to ensure we can operate effectively. You will be notified a minimum of one week in advance of this change. If you cannot make the new day/time you can cancel your membership as per the cancellation policy.
Waiting lists
Each session will have a maximum number of attendees allowed. This is to ensure the quality of the session and the safety of all participants.
Once the maximum number of attendees is reached, a waiting list will be created and customers will be contacted if places become available.
Member Details Changes
You agree to advise us immediately of any change to the Members details held on our membership database.
Termination
You may terminate your membership at any point by emailing mark.growtennis@gmail.com.
In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.
GrowTennis reserves the right to suspend or terminate your membership if you behave in a way that breaches GrowTennis’ code of conduct
Payment
Your payment details will be securely stored in our system for the duration of the membership.
You are responsible for the payment of the membership. This is true even if the amount is debited directly by GrowTennis.
If the payment is late you will receive a reminder email from GrowTennis and access may be suspended.
If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole discretion, terminate your membership, upon having given you written notice of our intention to do so.
Price changes
From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase.
During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.
Refunds
Once paid, membership subscriptions will not be refunded for any reason. Membership periods may however be suspended (at the discretion of the management team) for the duration of a major medical absence / injury break, or other unforeseen circumstances, and resumed thereafter at no loss of time. Please note, this policy does not apply for minor injuries.
If membership is suspended, it will be for a maximum of 1 month per calendar year with membership automatically resuming the following month. Members cannot request multiple pauses within the same calendar year.
Disputes
Where possible all disputes will be prevented by open and honest communication between player, parent and coach. Where this is not possible, please put your dispute in writing to Mark Wilkins at mark.growtennis@gmail.com highlighting the issues you wish to raise. GrowTennis will then investigate the dispute and put in place processes to solve the dispute.
Pay-as-you-go bookings
GrowTennis monthly members and/or members of the general public can, at any point, book onto one of our sessions via our pay-as-you-go scheme, provided there are spaces available in the session.
The booking must be made via GrowTennis’ online booking system and payment will be taken at the time of the session.
Bookings made by GrowTennis monthly members will be given priority over pay-as-you-go bookings on all sessions,
Pay-as-you-go bookings cannot be transferred to anyone else.
Any pay-as-you-go booking cancellations must be made with more than 24 hours notice prior to the sessions start time, in order for the player to receive GrowTennis credit equal to 100% of the cost of the booking.
GrowTennis coaching staff will advise an attendee of a more appropriate session, or have the right to exclude a particular player from a session, if they do not have the right playing standard.
No-show policy
If a player fails to cancel their booking at least 24 hours prior to the start time of the session and then fails to attend the session, this will be considered a ‘no-show’.
A cancellation is only valid when a player cancels their booking to a particular session via GrowTennis’ online booking system, as this is the only way to open up that spot to other players who might want to book onto the session.
For players who are repeat offenders, we reserve the right to temporarily suspend online booking rights and/or to remove booking rights completely.
GrowTennisMonthly Members
Pay-as-you-go bookings
If a player is a ‘no-show’ to a particular session after having booked on it on a pay-as-you-go basis, then we reserve the right to not issue a refund for the session.
Photos and videos
After becoming a GrowTennis member, you agree to having your/your child’s photograph taken by GrowTennis at any time whilst taking part in the sessions. GrowTennis reserves the right to use any such photographs for press and/or promotional purposes.
If you find an image or video of your child on our promotional channels (such as our website and social media pages) that you’d like us to remove, please email us at mark.growtennis@gmail.com and we will do so immediately.
Health
You confirm that you/your child does not suffer from health problems that would hinder exercise or prevent you/your child from engaging in exercise, or that would be detrimental or adverse to you/your child’s health, safety or physical condition if you/your child did exercise. In case of any doubt, you shall seek advice by a medical doctor who should confirm the ability to exercise.
GrowTennis shall have no obligation to perform a fitness assessment or similar testing to determine your/your child’s physical condition.
Cancellations
It is our philosophy to try and run coaching sessions wherever possible and therefore we generally ask that participants attend unless they are notified otherwise. At latest, you will be notified 30minutes ahead of the session commencing (both individual and group sessions). Cancellation of one group lesson does not necessarily mean that other lessons will be cancelled that day. If you choose not to attend on doubtful days then you risk missing the class if it takes place.
Cancellations by Participants: Participants must provide at least 24 hours' notice for Individual cancellations. Failure to attend an individual session with no notification or notification after 24 hours’, to the coach will result in a charge of 100% of the lesson fee.
Refunds will only be issued within 14 days of the course booking (coaching programme or holiday camps). After 14 days, if you are booked onto a coaching programme or holiday camps, and you are unable to attend a session, you will not be entitled to a refund or credit.
Liability
GrowTennis cannot accept liability for any claims, damages, costs and demands in respect of death or personal injury arising from the use of the facility and our sessions by the customer pursuant to this agreement except insofar as such death or personal injury arises from negligence on the part of the GrowTennis staff.
GrowTennis cannot accept responsibility for the loss of or damage to personal property incurred whilst on the premises.
Intellectual Property
All coaching materials, including lesson plans, instructional content, and proprietary techniques, are the intellectual property of GrowTennis and may not be reproduced or distributed without written permission.
Miscellaneous Terms
In the event that a single term, condition or rule of membership is found to be unenforceable, all other terms, conditions and rules shall remain unaffected.
If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
You agree that your first and last name/your child’s first and last name will be shared with Thame Tennis Club for the purpose of confirming to the club who has access to their premises
Codes of Conduct
Player Charter
Whilst attending GrowTennis sessions, it is necessary that all players abide by the authority of the coaches, who represent GrowTennis.
Aggressive behaviour towards coaches/coach assistants or other players will not be tolerated
Players are expected to leave the environment as they found it prior to play.
Poor behaviour and court etiquette such as swearing, racket throwing, ball abuse etc. may result in a warning or withdrawal from the coaching programme and club.
Bullying will not be tolerated. Parents will be informed should their child be involved in any incident involving disciplinary action, and individuals may not be allowed to continue with their coaching should behaviour continue to adversely affect the group.
Parents Charter
At GrowTennis we appreciate that supporting and encouraging parents is absolutely key from an early age. We ask for your support by following the below guidelines.
1. Praise effort over outcome
2. Try to encourage independence by not watching every training session and match
3. Encourage your child to show respect and appreciation
4. Look for positives and reinforce these as much as possible
5. Be consistent with your messages and behaviour, children like consistency.
6. Encourage internal motivation by making your child feel competent, autonomous and related.
7. Try not to do anything for your child that they can do themselves, this could include packing their tennis bag or carrying it to the ground.
Coach Charter
All Tennis coaches will conform to the LTA’s Coach of Conduct. The main 5 points from this have been summarised below:
1. Coaches must adhere to our core values at all times
Energy
Trust
Quality
Progression
2. Coaches will provide a positive learning environment by ensuring players are appropriately challenged and supported.
3. Coaches are to be responsible for seeing CPD opportunities and commit to a mentoring programmes organised by GrowTennis.
4. Coaches will treat each person with dignity, equality and respect and get to know the person not the player.
5. Coaches will be friendly and approachable when speaking to parents and attend open days, competitions and education sessions.